TrackDay Support

Need a hand? Email simon@impactops.co.uk and we’ll get back to you.

Frequently asked

Do I need a special treadmill?

TrackDay automatically controls treadmills that support the Bluetooth FTMS (FiTness Machine Service) standard. On a non-controllable treadmill, TrackDay still guides you through the workout and records it — you adjust the belt manually.

Can I try it without a treadmill?

Yes. On the Connect tab, tap Scan and pair the built-in Demo Treadmill (plus the demo heart-rate and power sensors), then start any workout from the Library to see live auto-control and pre-change alerts.

Which sensors are supported?

FTMS treadmills, standard Bluetooth heart-rate straps, and Bluetooth running power pods. Heart-rate and power sensors are optional.

How do I get my runs out of the app?

Set your email in Settings to have completed runs emailed to you as a download link, or connect Strava to upload runs automatically. See our Privacy Policy for how that data is handled.

Is my data private?

Your runs are stored on your device by default and nothing leaves it unless you turn on email export or connect Strava. See the Privacy Policy.

Contact

Email: simon@impactops.co.uk